Steven Schaefer

Summary

I am an IT professional with an extensive background in customer service. I am skilled at working collaboratively with a team to troubleshoot and find creative solutions to complex and technical problems.

Technical Experience

• Server Administration

  I have deployed my own server on my own hardware running TrueNAS, with network-attached storage in RAID, remote access through Nextcloud, and several additional services inside of docker containers on the server. I have also configured permissions for the filesystems and services, configured ingress using Cloudflare tunnels, and set up file history/backup using zfs snapshots.

• Network Administration

  I have set up and administered several networks, including configuring DHCP servers, assigning static IPs through DHCP, configuring DNS and blocking domains, etc.

• Operating Systems

  I have used Windows, MacOS, and Linux (Debian and Ubuntu) in several different contexts and am familiar with using and configuring all three.

• Command line

  I am comfortable in the command line (Bash, ZSH, and Powershell) using tools like ssh, vi, grep, and git, and I have experience writing scripts to automate tasks.

Work Experience

• Web Developer at SS Web Services

  Jun 2022 - Present

  I work with businesses to meet their online needs by building websites, managing Google listings, tracking website traffic, managing hosting and DNS, etc.

  View my full portfolio at ssweb.services/portfolio

• Merchandising Service Associate at Lowe's Home Improvement

  Jan 2022 - May 2022
  • Maintained the retail space of the store and ensured that it was compliant with the planogram
  • Collaborated with management to resolve conflicts between the planogram and the needs of other departments

• Sales Engineer at Sweetwater Sound

  Aug 2020 - Jan 2022
  • Created and maintained a database of over 4,000 customers
  • Consulted with customers via phone, email, and text to design all types of music and audio systems, as well as troubleshooting products after the sale
  • Completed a 13-week training program covering customer service and selling, as well as attending 4 hours of sales training per week